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FAQs

Are you trading company or manufacturer ?

We are manufacturer with three production bases for our main products. Customization is available.We can produce according to customers’ requests.

Do you provide samples? Is it free or extra?

Yes, we offer samples free of charge within 1kg, the courier cost is afford by buyers. Once the samples quality is confirmed by the clients, the freight cost will be deducted from the amount of first order.

How can I get the samples?

Send me sample request, after confirmation we'll dispatch samples by courier.

How long is your lead time?

Normally, small samples can be ready within 3 days after confirmation. For bulk order, The lead time is about 10 working days after confirmed.

What is your terms of payment ?

Different payment terms are available. Common payment terms are T/T, L/C at sight.

How about OEM branding and packing?

Blank bag, Neutral bag is available, OEM bag is also acceptable.

How to ensure stable quality?

Full automatic production line & all the production processes is in the sealed environment.Our own laboratory will test each batch of goods after production finished to make sure goods quality is consistent with the standards.

Our Package

Sample package (3)

Samples packaging

Bulk-quantity-package-3331

Package for bulk quantity

Storage and delivery

It should be stored and delivered under dry and clean conditions in its original package form and away from heat. After the package is opened for production, tight re-sealing must be taken to avoid ingress of moisture.

Shelf life

The warranty period is two years(Cellulose ether) / Six months(Redispersible polymer powder). Use it as early as possible under high temperature and humidity, so as not to increase the probability of caking.

Product safety

Hydroxypropyl methyl cellulose HPMC LK80M does not belong to hazardous material. Further information on safety aspects is given in Material Safety Data Sheet.